Marsman Drysdale Travel: Travel Agency in Makati

About The Company

TRAVEL SERVICES AND SOLUTIONS

RESERVATIONS AND TICKETING FOR INTERNATIONAL AND DOMESTIC AIR TRAVEL

Our experienced Travel Consultants provide the most effective itineraries and creative ways of reducing ticket cost to drive savings for our clients.

RESERVATIONS OF HOTEL, CAR, RAIL, CRUISE, TRAVEL INSURANCE

We provide a one-stop-shop travel service. We partner with a wide network of travel suppliers for both local and international non-air travel requirements.

CLIENT AND TRAVELLER PROFILE MANAGEMENT

Our web-based profile management system provides the traveller the option to maintain his own profile database. This information is transferred into the passenger’s reservations record for more efficient handling of his bookings.

VISA, PASSPORT AND IMMIGRATION DOCUMENTS ASSISTANCE

Our company provides advisory on all necessary passport and visa requirements and assistance in obtaining such documentation. Passport and visa expiration are retained within the profile database and travellers are advised of pending expiration.

MARINE, OFFSHORE, ENERGY AND WORKFORCE TRAVEL SECTOR

We are capable of managing the complex and dynamic travel requirements of this niche market. We provide marine, offshore and OCW airfares.

LOCAL AND FOREIGN TOUR PACKAGES

We customize leisure programs for clients, both for local and foreign destinations.

CLIENT MANAGEMENT INFORMATION AND “EXCEPTION” REPORTING

Key client data are collated and made available to the corporate account in a wide range of reporting scenarios. These enable clients to study their travel patterns and forecast their travel budgets and expenditures more accurately. They also help identify opportunities for cost savings.

SUPPLIER NEGOTIATIONS

We review areas where opportunities exist for supplier negotiation. We provide detailed expenditure analysis that aids the client in negotiating with the supplier and may assist directly in such negotiations when requested.

PROGRAM MANAGEMENT

We assign an Account Manager to oversee the client’s program, provide advisory on matters pertaining to the services, including best practices and savings opportunities as may be applicable.

TRAVEL ALERTS AND ADVISORIES

Critical developments worldwide that impact on travel are made available through, a global security services provider. In concise email format, with relevant URL links, these are sent as events unfold and summarized daily in news bulletin.

AIRPORT ASSISTANCE

Company representatives assist clients during departure and upon arrival at the airport terminals as required. Access is confined to areas as permitted by airport authorities.

24 HOUR ASSISTANCE

Calls made outside of normal operating hours are directed to the Emergency Assist line. We have an in-house After-Office Hours team available 24/7 to cater to new bookings, changes, cancellations or any other travel – related requirement needing assistance.

BUSINESS CONTINUITY PLAN

In agreement with the client and its relevant partners and providers, we develop and maintain disaster recovery plans for reservation, addressing natural disasters, technology, information and transactional retrieval.

CUSTOMER SURVEYS AND REGULAR PERFORMANCE REVIEW

Surveys are randomly conducted to determine needs for improvement on quality of service. Results of survey are thoroughly reviewed and discuss during performance meetings.

MEETINGS, GROUPS AND EVENTS (MGE)

We provide expertise and resources in the management of MGE which encompass:

Itinerary or tour program planning
Ocular inspection with client
Airfare and hotel negotiation
Sourcing of venue
On-site event management

Our range of clients whose MGE requirements we manage include:

Insurance companies
Pharmaceutical companies
Direct Selling companies
Banking companies
Telecommunications companies
Consumer industry companies

The Team

To fully complement the growing requirements of its clients and as part of its critical business strategy, Marsman Drysdale Travel Inc. partnered with international travel networks. In 2019, we became the exclusive Philippine partner of the Travel Leaders Network which operates through more than 6,000 company-owned, franchised and affiliated travel agencies with operations under a variety of diversified divisions and brands in more than 80 countries and still rapidly growing. Other affiliations of MDTI include: Regulatory agencies such as the International Air and Transport Association and the Department of Tourism, Local trade associations, Strategic partners like international and domestic carriers, local and international hotel chains, transportation providers and tour operators.

Outbound

Our Outbound Division manages the business travel requirements of leading multinational corporations. Services include international and domestic ticketing, hotels, visa and passport procurement. We also have a team of experts who handle the meetings, groups and incentive requirements of our clients. As a corporate travel management company, we help our clients manage their overall travel program. We work with them to simplify their travel process as well as deliver savings on their travel expenditure.
Travel Leaders

Travel Leaders Network is a passionate community of travel professionals focused on mutual success. Travel Leaders Network is one of the largest sellers of luxury travel, cruises and tours in the industry. Representing approximately 5,700 travel agency locations across the United States and Canada, our Network uses the power of our parent company, Travel Leaders Group, to assist millions of leisure and business travelers annually.
Inbound

Our Inbound Division is a ground operator for leading wholesalers in Europe and in parts of Asia. We package and operate a wide range of tour products and services that suit individuals or groups visiting the country. The division also caters to incentive meeting requirements of our corporate clients. Our tour programs can bring you to the most extraordinary destinations that highlight the country’s remarkable natural, historical and cultural treasures.

Awards

With over 30 years in the industry, Marsman Drysdale Travel Inc. has received numerous recognitions for its exceptional services both locally and internationally. We have been recognized as the Best Tour Operator Philippines (1995), a Hall of Famer in the Kalakbay Awards and a recipient of the prestigious TTG (Travel Trade Gazette) Asia awards for Best Travel Agency in the Philippines (2000 and 2013).

Our most recent award as the Best Travel Agency in the Philippines in the 24th Annual TTG Travel Awards 2013 is Asia-Pacific’s most prestigious annual travel industry award which recognizes the best organizations and individuals in the industry for their achievements and contributions. The Travel Agency and Travel Supplier awards are determined by votes cast by TTG Travel Trade Publishing readers who are mostly industry professionals across the Asia-Pacific.

2019

Asiana Airlines Certificate of Appreciation
Malaysia Airlines Outstanding Performance Top Agent
Korean Air Prestige Class Award for Outstanding Sales Performance
All Nippon Airways Top Producer Award
Pacific Cross Revenue Buster Travel Agency, Top 7 Producer
Hahn Air Top Selling Agency
Delta Airlines Outstanding Travel Agency Sales
Makati Diamond Residences Top Account Travel Category
Starr Companies Outstanding Travel Insurance Sales Performance
Pioneer Insurance Circle of Excellence
Cathay Pacific Top Producer
Singapore Airlines Top Agents Award
British Airways Top Agent Award, Outstanding Sales Performance
Qantas Outstanding Sales Performance, Top Producer Award
Emirates Outstanding Sales Performance
China Eastern Airlines Top Agent Award
United Airlines Plaque of Appreciation
American Airlines Top Producer Award
Air China Top Agent Award
Thai Airways Top Agent Award

2018

Asiana Airlines award for Unwavering Support, On-going Commitment and Dedicated Service
All Nippon Airways Top Producer Award
Lufthansa Group Annual Agents Bowling Tournament Champion
Makati Diamond Residences Award for the Top Account Travel Category
Air Canada Plaque of Appreciation for Significant Sales Contribution
China Eastern Airlines Plaque of Recognition
Qatar Airways Certificate of Appreciation and Top Agent in Premium Segment
Qantas Outstanding Sales Performance
Singapore Airlines Top Agents Award
United Airlines Top Agency Award
Etihad Airways Plaque of Appreciation
Air China Top Agent
Japan Airlines Outstanding Top Producer

2017

Korean Air Prestige Class Award for Outstanding Sales Performance
All Nippon Airways Top Producer Award
Cathy Pacific Top Producer
China Eastern Airlines Outstanding and Valuable Support
Air China Airlines Top Agent
Travelport Top Producing Agent
Qantas Top Producer Award
Royal Brunei Airlines Top Agent Award
Philippine Airline Domestic Ticketing Program Silver Award
Philippine Airline Passenger Sales Silver Award
Korean Air First Class Award for Outstanding Sales Performance
Pacific Cross Top 10 Producer
Hahn Air Top Selling Agencies
Delta Airlines Outstanding Travel Agency Sales

2016

China Southern Airlines Award Exemplary Sales Performance and Valuable Support
Korean Air Prestige Class Award for the Outstanding Sales
Performance
Delta Airlines Outstanding Travel Agency Sales
Coco Beach Island & Resorts Award
Singapore Airlines Top Agents Awards
Air China Top 2 Producer
Puerto Galera Top Performance Award
Air Canada Outstanding Sales Award
Philippine Airline Gold PAL Award

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